Privacy Policy

Last Updated: January 1, 2025 | Effective Date: January 1, 2025

BIOHACK CLUB LLC, operating as HVAC Care ("Company," "we," "us," or "our"), is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website biohackcareclub.com or contact us by phone.

1. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, phone number, email address, and service address
• Service Details: Information about your HVAC system, problem descriptions, and service history
• Call Data: Phone call recordings (where permitted by law), call duration, and call timestamps
• Technical Data: IP address, browser type, device type, pages visited, and time on site
• Cookie Data: Session identifiers, advertising click identifiers (Google Click ID / GCLID), and analytics identifiers

2. Google Ads & Call Tracking Disclosure

This website uses Google Ads (formerly Google AdWords) to advertise our services. As part of this advertising relationship:

• Google may place cookies on your device to track conversions and measure advertising effectiveness
• We use Google Ads conversion tracking, which allows us to see which ads led to phone calls or website visits
• Phone numbers displayed on this site may be dynamically replaced by call tracking numbers to attribute calls to specific advertising campaigns
• Call tracking data (call duration, time, and outcome) may be shared with Google as conversion events
• Google's use of data is governed by Google's Privacy Policy

3. Remarketing & Conversion Tracking

We use Google's remarketing features to show ads to users who have previously visited our website. This means:

• Third-party vendors, including Google, may show our ads on sites across the Internet
• Google uses cookies to serve ads based on your prior visits to our site
• You may opt out of Google's use of cookies by visiting Google Ad Settings
• You may also opt out via the Network Advertising Initiative opt-out page

4. Cookie Types We Use

• Functional Cookies: Essential for the website to operate properly (session management, preferences)
• Analytics Cookies: Google Analytics — help us understand how visitors use our site (pages viewed, time spent, traffic sources)
• Advertising Cookies: Google Ads conversion tracking and remarketing cookies that help us measure and optimize our advertising campaigns

5. Call Recording Notice

Calls to our phone number may be recorded for quality assurance, training, and service improvement purposes. By calling us, you consent to the recording of your call. In states where two-party consent is required (including California, Florida, Pennsylvania, and others), we will notify you at the start of the call that it is being recorded. If you do not wish to be recorded, please inform our representative and we will accommodate your request where operationally feasible.

6. How We Use Your Information

• To schedule and deliver HVAC services you request
• To contact you about your service appointment
• To send follow-up satisfaction surveys or maintenance reminders
• To measure and improve our advertising effectiveness
• To comply with legal obligations
• To improve our website and customer experience

7. Data Sharing

We do not sell, rent, or trade your personal information. We may share your information only with:

• Service Providers: HVAC technicians dispatched to complete your service, scheduling software providers, and payment processors
• Advertising Partners: Google LLC — for conversion tracking and remarketing as described above
• Legal Authorities: When required by law, court order, or to protect our rights

8. Children's Privacy

Our services and website are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.

9. Your Privacy Rights

Depending on your state of residence, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate personal information
• Deletion: Request that we delete your personal information, subject to legal obligations
• Opt-Out: Opt out of certain data sharing practices (see cookie opt-out links above)

California residents have additional rights under the California Consumer Privacy Act (CCPA). Virginia, Colorado, and Connecticut residents have rights under their respective state privacy laws.

10. Data Security

We implement reasonable technical and administrative safeguards to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

11. Data Retention

We retain customer service records for up to 7 years for warranty and legal compliance purposes. Call recordings are retained for up to 90 days. Analytics data is retained per Google Analytics default retention settings (26 months).

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions, data access requests, or to exercise your rights, contact us at:
BIOHACK CLUB LLC — HVAC Care
4615 Ponce De Leon BLVD, Coral Gables, FL 33146
Phone: (833) 677-1870
Website: biohackcareclub.com